The format and structure of the information on your kiosk should be consistent through out all your pages. The navigation buttons, text layouts and the overall look should be the same through out the application. Font colors and sizes should also be constant on the kiosk application. This will ensure that the user never gets the feeling that he/she is lost which will inevitably end up in the loss of the user as a customer. Placing the name and logo on every page of the kiosk application will also go a long way in building brand recognition.

The design of the kiosk should adhere to universal standards as much as possible. For example do not differ from the Touchtone telephone keypad layout that has been universally accepted. People know exactly where certain numbers are supposed to be and differing from this familiar layout will only confuse and frustrate the kiosk user.

Only show the navigation buttons that are applicable to a certain page. Buttons that do not function on a particular page should be removed or grayed out. This will avoid a situation where the kioks user gets frustrated with a function that is not working when in reality it is simply not applicable to that particular page.

Avoid making buttons that are too small. The buttons should be large and finger friendly. Make the activation area big as many people will not press the button in the center, you can even extend the activation area a little bit beyond the button image. It is also vitally important that the activation of a button gives some sort of visual or audio feedback that activation has taken place. Choice selection on the kiosk application should be easy and as foolproof as possible.